Effective date: October 17, 2024

Welcome to CPQ Mastery (“We,” “Us,” “Our,” “Website”, “Platform”). This Privacy Policy explains how we handle your personal information.

We value user privacy and are committed to protecting the personal information of our Users (“User,” “You,” “Your”).

This Privacy Policy outlines our practices for the collection, use, safeguarding, and disclosure of information provided by you or gathered by us when you use, download, or access our website, which provides you with access to our services including, but not limited to, consultation services, educational resources, analytics, social networking platform, Community feed, discussion forums, job board and personalized recommendations (“Services”).

Our website ensures compliance with the highest standards of privacy protection, reflecting our dedication to respecting and securing your personal information.

     1.         EFFECTIVE DATE

                  1.1.         This Privacy Policy is effective starting from October 17, 2024. From this date onwards, the principles and practices outlined within this policy will dictate how we manage, protect, and utilize your personal information.

     2.         USER AGE POLICY

                  2.1.         For users under the age of Eighteen (18) years, we ensure that their privacy and safety are prioritized online. Information from these users is collected strictly in accordance with applicable parental consent mechanisms.

     3.         AGE RESTRICTION POLICY

                  3.1.         Our services are designed for and directed toward individuals who are Eighteen (18) years of age or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of Eighteen (18).

                  3.2.          If we discover that personal information has been collected from an individual under the age of Eighteen (18) without verifiable parental consent, we will delete such information and terminate the account immediately.

                  3.3.         Please contact us at [email protected]. to notify us of any unauthorized data collection.

     4.         WHAT INFORMATION DO WE COLLECT?

                  4.1.         We are committed to minimizing the data we collect, gathering only information necessary for the operation, functionality, and personalization of the website and its services. We may collect personal information in the following ways:
                                4.1.1.         Information You Provide to Us:

                                             4.1.1.1.         Personal Information: This includes your name, email address, phone number, billing and payment information, and any other information you provide during registration or while using the services.

                                             4.1.1.2.         Account Information: When you register as a Member, Contributor, or Administrator, we may collect information related to your account profile, such as your username, password, subscription level, and other profile details.

                                             4.1.1.3.         Content and Activity Data: We may collect information related to your activity on the Website, including forum posts, blogs, course progress, job listings, and any content you upload, submit, or contribute.

                                             4.1.1.4.         Device Information: We collect information about the devices you use to access the Website, including your IP address, browser type, operating system, and device identifiers.

                                             4.1.1.5.         Usage Data: We may gather data on how you use and navigate the Website, including the pages you visit, time spent on the site, interactions with other users, and the services you access.

                                             4.1.1.6.         Payment Information: When you purchase memberships, courses, merchandise, or any other services, billing and transaction data will be securely processed through third-party payment processors such as PayPal and Stripe. CPQ Mastery may not store sensitive payment information, including credit card details. All subscription billing, including auto-renewals, will be managed directly through these processors, and users are encouraged to review their respective terms and policies for further details on how payment information is handled.

                  4.2.         Information from Third Parties:

                                4.2.1.         We may collect information collected from third-party partners and service providers to enhance your experience.

                  4.3.         Automatically Collected Information:

                                4.3.1.         Device information, IP address, operating system, browser type, usage patterns, and geolocation data.

                  4.4.         User Input:

                                4.4.1.         Personalized data you provide, such as answers to questions regarding services (e.g., consultation preferences), and any other input used to tailor the website’s content to your needs.

     5.         COOKIES AND TRACKING TECHNOLOGIES

                  5.1.         We use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. Our use of cookies and tracking technologies includes:

                                5.1.1.         Essential Cookies: These cookies are necessary for the operation of our website. They enable you to move around the website and use its features.

                                5.1.2.         Performance and Analytics Cookies:  These cookies collect information about how you use our website, allowing us to improve its functionality and user experience. For example, these cookies help us understand which pages are visited most frequently and how users navigate the site.

                                5.1.3.         Functionality Cookies: These cookies allow our website to remember your choices (such as your username, language, or the region you are in) and provide enhanced, more personalized features.

                                5.1.4.         Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

                                5.1.5.         Third-Party Cookies: Some cookies on our Website are placed by third-party services, such as payment processors, analytics providers, and advertisers. These third-party services may use cookies to collect data about your online activities across different websites and services.

                                5.1.6.         Purpose of Cookies: Cookies are used to remember your login details, customize your preferences, display relevant content, track your course progress, and gather statistical data on Website usage. We also use cookies for authentication and to prevent fraudulent use of the platform.

                  5.2.         You have choices regarding the use of cookies and tracking technologies, including adjusting browser settings to refuse cookies, using opt-out mechanisms from industry-wide initiatives, and setting privacy preferences for specific tracking technologies

     6.         WHY DO WE COLLECT THE INFORMATION?

                  6.1.         The information we collect is utilized for various purposes that are essential to the operation and enhancement of our services. Specifically, we use your information to provide, operate, and maintain the website, ensuring that it functions efficiently and effectively for your benefit. This includes managing user accounts, processing transactions, and addressing any issues or requests you may have.

                  6.2.         Registration and Account Creation:

                                6.2.1.         When users initiate their registration on our website, they are required to submit essential personal details. This foundational step enables us to create a personalised profile for each user, facilitating a tailored experience on our website.

                  6.3.         Customer Support:

                                6.3.1.         To provide you with customer support and respond to your Inquiries, Requests, or Complaints, We collect information to ensure that we can provide you with comprehensive and effective customer support.

                  6.4.         To Ensure Security and Prevent Fraud:

                                6.4.1.         We collect information to protect your data, maintain the security of our website and services, and prevent fraudulent activities. By collecting and using information for security and fraud prevention, we aim to create a safe and secure environment for our users.

                  6.5.         To Comply with Legal Obligations:

                                6.5.1.         We collect information to ensure compliance with various legal and regulatory requirements, which is crucial for maintaining the integrity and legality of our operations. This includes adhering to applicable data protection laws, financial regulations, and industry standards.

                                6.5.2.         We are required to maintain accurate records, process transactions lawfully, and safeguard user data as mandated by law. Compliance involves cooperating with law enforcement and regulatory authorities, responding to legal requests and court orders, and ensuring our business practices meet all applicable legal standards. By collecting and managing information in accordance with these legal obligations, we protect both our users and our organization from potential legal risks and ensure that our operations remain transparent, accountable, and legally compliant.

                  6.6.          To Ensure Confidentiality and Prevent Unauthorized Access:

                                6.6.1.         We make every effort, using available resources, to ensure user information’s confidentiality and prevent unauthorized access.

                                6.6.2.         However, it is not possible for us to completely and definitively block and/or prevent unauthorized access to the databases, and the user will waive any claim and/or demand against us in this regard, provided that we have taken reasonable measures to prevent such unauthorized access.

                  6.7.         We use the collected information to improve, personalize, and expand our services. This involves analysing user interactions and preferences to tailor the website experience to your needs and to develop new features and offerings that enhance the overall value of the website.

                  6.8.         We also use the information to communicate with you. This includes sending you updates, promotional materials, and other relevant information related to the website.

     7.         USE OF INFORMATION

                  7.1.         The information collected is used in the following ways:

                                7.1.1.         Membership and Account Management: Your data is used to create and manage your account, track your progress in courses, manage subscriptions, and offer access to community features such as forums and networking opportunities.

                                7.1.2.         Content Personalization: Based on your activity and preferences, we use your data to recommend content, courses, and services relevant to your interests.

                                7.1.3.         Marketing and Promotions: With your consent, we may use your information to send you marketing materials, special offers, and updates about new services.

                                7.1.4.         Analytics: We use aggregated and anonymized data for analytics and research purposes to understand how users interact with the Website and improve our services.

     8.         SHARING YOUR INFORMATION

                  8.1.         We deeply value the trust you place in us when you share your personal information. Our commitment to safeguarding that trust is unwavering, and as such, we adhere to strict principles when it comes to sharing your information. Here is how we ensure your data is handled with the utmost respect and care:

                                8.1.1.         We may share your information with third-party vendors who provide services such as payment processing, hosting, analytics, or marketing on our behalf. These providers are required to maintain the confidentiality of your information and may only use it to perform their services for us.

                                8.1.2.         We may collaborate with selective companies and service providers who assist us in delivering and enhancing our services. This includes partners in technology, customer service, and marketing, among others. However, it’s important to note that these partnerships are governed by stringent privacy agreements. These agreements are designed to ensure that your information is handled with the same level of security and confidentiality that we uphold, using it solely for the purposes of providing and improving the services you receive.

                                8.1.3.         There are circumstances where we may be required by law to share your information, such as in response to a legal process or to comply with governmental requests. Additionally, if it becomes necessary to protect the rights, property, or safety of our website, our users, or the public, we may share information within the bounds of legal requirements. This includes efforts to prevent fraud or potential threats to security.

     9.         DATA PROTECTION & SECURITY

                  9.1.         We implement robust data security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include the following:

                                9.1.1.         Encryption: We use encryption technology to protect sensitive data transmitted over the internet and stored in our systems. This ensures that your personal information remains confidential and secure.

                                9.1.2.         Access Controls: We restrict access to personal information to authorized personnel only. Our systems have role-based access controls to limit who can view or modify your data.

                                9.1.3.         Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities. This helps us maintain a high level of security and adapt to emerging threats.

                                9.1.4.         Integration with Third-Party Services: We ensure that these services comply with our data protection standards and have their own security measures in place. We regularly review their practices to ensure alignment with our commitment to data security.

                                9.1.5.         Firebase: We are committed to ensuring the security of your personal information through rigorous data protection measures. To this end, we have implemented enhanced security protocols, particularly in relation to our integration with platforms like Firebase and other third-party services or APIs. Our website uses platforms like Firebase for various functionalities and data storage. We employ secure methods for managing API keys, ensuring that these credentials are not exposed in client-side code and are protected using secure storage solutions.

                                9.1.6.         Incident Response: In the event of a data breach, we will notify affected users promptly, following applicable legal requirements. We will provide information on the nature of the breach, the data affected, and the steps we are taking to mitigate the impact.

                                9.1.7.         Security: We prioritize the security of your data by enforcing SSL encryption on our website. This ensures that all communications between your browser and our website remain secure.

  10.         COMPLIANCE

               10.1.         We are committed to complying with all applicable international privacy and data protection laws and regulations to ensure the protection and confidentiality of your personal information, no matter where you are located. This includes, but is not limited to:

                             10.1.1.         California Consumer Privacy Act (CCPA): For users in California, we comply with the CCPA, which grants California residents specific rights regarding their personal data.

                             10.1.2.         General Data Protection Regulation (GDPR): For users in the European Union we comply with the GDPR.

                             10.1.3.         Other Jurisdictions: We also comply with any other relevant international privacy laws and regulations applicable to users in different regions.

                             10.1.4.         Cross-Border Data Transfer:

                                          10.1.4.1.         When transferring personal data across borders, we ensure that appropriate safeguards are in place to protect your information. Data is encrypted in transit using SSL to secure communication between our servers and your browser, regardless of your location.

                                          10.1.4.2.         For users located outside the United States (US), including those in the European Union (EU), we may transfer your personal data across borders to the US or other jurisdictions where we operate. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or other recognized safeguards under GDPR for EU users. Where required by other jurisdictions’ data protection regulations, we will follow the applicable legal standards to protect your personal information.

  11.         YOUR LEGAL RIGHTS

               11.1.         We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a user, you have the following rights:

                             11.1.1.         Right to Access: You can request access to the personal information we hold about you. We will provide you with a copy of your data and inform you of how it is used.

                             11.1.2.         Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

                             11.1.3.         Right to Erasure: You can request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

                             11.1.4.         Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

                             11.1.5.         Right to Withdraw Consent: If we rely on your consent for processing your personal information, you can withdraw your consent at any time.

               11.2.         To exercise any of these rights, please contact us using the contact details provided below.

  12.         DATA RETENTION AND DELETION

               12.1.         We generally retain personal information to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

  13.         AUTOMATED DECISION-MAKING AND PROFILING

               13.1.         We may employ automated decision-making and profiling processes judiciously, ensuring they do not significantly affect our users or lead to unjust or biased outcomes. Users have the right to inquire about and contest decisions made by automated means.

  14.         DISPUTE RESOLUTION

               14.1.         In the event of any dispute or claim arising out of or relating to this Privacy Policy, the User agrees to first contact CPQ Mastery LLC at [email protected]. in an attempt to resolve the issue informally.

               14.2.         If the dispute is not resolved, the User agrees that the dispute shall be settled by binding arbitration under the rules of the American Arbitration Association, with the arbitration taking place in Houston, Texas, United States of America, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

               14.3.         This clause does not preclude either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

  15.         JURISDICTION

               15.1.         This Privacy Policy and any disputes arising from it shall be governed and construed in accordance with the laws of the state of Texas, USA. You agree to submit to the exclusive jurisdiction of the courts located in Houston, Texas, USA.

               15.2.         We encourage you to contact us at [email protected]. to resolve any disputes amicably.

  16.         ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

               16.1.         Understanding and Agreement:

                             16.1.1.         By accessing and utilizing our services, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy as well as our Terms and Conditions. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.

  17.         POLICY UPDATES

               17.1.         We are committed to regularly reviewing and updating this Privacy Policy. Our aim is to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings.

               17.2.         If any significant modifications, revisions, or amendments, are made to this policy, we may notify you in a timely manner via email or on the website. This ensures that you are always well-informed about how we handle your personal data, thereby empowering you to make choices that are best suited to your privacy preferences.

CONTACT US:

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us by email at [email protected]